Shipping FAQ

FAQ

This product ships WORLDWIDE

Q: What is the estimated shipping costs?

All shipping costs are calculated at checkout. 

All ROW (Excluding US) orders will ship from our UK fulfilement company via Royal Mail 1st Class post.

 

What about shipping orders over 2KG?

All orders over 2KG for every territory will need to be shipped as separate orders. Customers are able to place orders up to a total of 4KG. For any orders over this weight please contact our support team. Please note that orders above 2KG will automatically go into the 2KG-4KG shipping category and will be charged as an additional order. Shipping will automatically calculate itself on orders under 4KG on the checkout page.

 

International orders may be subject to customs and import duties depending on your country of origin.  Additional charges for customs clearance must be borne by you; Laced Records has no control over these charges and cannot predict what they may be. Contact your local customs office for further information.  Customs forms for all international packages require the listing of the value of your order’s contents by product type. Orders will be listed by Laced Records using the aggregate purchase price in U.S. dollars of all of the items in a particular category.

 

Q: What is the estimated shipping time and costs?

A: All estimated shipping dates are stated on the individual product pages and will be updated throughout the manufacturing/fulfilment process. Once products are in the shipping stages you will receive your order within 3-5 working days of your order from release date.

 

Q: What is your return policy?

A: Within 30 days of receipt of your order, you may return any of the following items under the stated conditions:

  • Any unopened media (CD/Print/Merchandise) will be granted a full refund of the purchase price
  • We opperate a no returns policy on vinyl as standard (Unless goods are delivered damaged)
  • Any defective merchandise of any kind can only be exchanged for an exact copy the defective item.
  • Any order with the wrong product enclosed can be exchanged for the correct product 

All items should be returned with a note which indicates your order number and the reason for the return.  Please wrap the package securely.  For your protection, we recommend that you use package tracking (if available). You will be reimbursed your return shipping cost in the form of store credit, only for items being returned due to our error, (defective product or wrong product sent).  Please send returns to:

 

ROW (Including US orders) Returns:

Townsend Music

Unit 4 & 5 Iridium Close

Burnley Bridge Business Park

Burnley

BB12 7EJ

 

We will notify you via e-mail of your refund once we have received and processed the returned item.  Refunds will be credited to your account by Music One Live within approximately 10 business days from the date the return is received at Music One Live – Townsend Music.  The credit may be reflected in your account on your next statement depending on the issuing bank and/or billing cycle.  Please note that we can only process returns and refunds for items purchased from Lacedrecords.com.

 

Q: What is the pre-order process and refund policy?

A: All pre-orders are charged at the time of the order.  Unless otherwise indicated on the Lacedrecords.com product page, any pre-order is fully refundable up until 2 business days before release date, at which point the product may have shipped.  Once a pre-ordered product has been shipped, it falls under the general 30 day return policy listed above.  Any defective merchandise of any kind can be exchanged; simply take a picture of the defective item and send to support+lacedrecords@onelivemedia.com (include first and last name, address (including zip code), telephone number and order number (if available) and customer service will be in contact regarding an exchange for only an exact copy of the defective item).  Any order with the wrong product enclosed can be exchanged for the correct product at no cost. Please contact 

support+lacedrecords@onelivemedia.com (include first and last name, address (including zip/postal code), telephone number and order number (if available)) to arrange for exchange. 

 

Q: How can I get in contact with Laced Records with problems, questions or suggestions? 

A:  For all product inquiries, please

email: hello@lacedmusic.com (include first and last name, address (including zip/postal code), telephone number and order number (if available).  For general questions or comments, please don’t hesitate to contact us at: hello@lacedmusic.com